About
Brûlerie du Quai + Bassan chocolate + Chaleur B
Like our facilities in Carleton-sur-Mer, the Probdq commercial portal aims to offer chefs, gastronomy professionals, businesses, establishments and distributors from here and abroad a centralized solution where you can easily find all the products offered by our three divisions specializing in the production and processing of high quality coffee and chocolate.
Small and big history of a company in constant evolution
It was in 2005 that the adventure of Brûlerie du Quai began, motivated by the owner's desire to settle in a resort area whose tranquility is conducive to family life.
“Carleton-sur-mer is just ideal both to launch a business serving our passion for coffee and to offer our children a living environment more in contact with nature. The slower pace of life here and this distance from city centers give us plenty of time to concentrate on the quality of our products: coffees and chocolates. » —Dany Marquis
La Brûlerie du Quai received good reviews from its customers and was able to multiply the expansions and ramifications of activities.
A café-boutique extended by a large terrace (for a total capacity of more than sixty seats), an online store, two product lines (cocoa and coffee), a most modern roasting workshop, a subscription program for batches of "grands crus" coffees as well as a section of professional supplies and utensils for coffeeshops: La Brûlerie du Quai is now the collection of all these projects (not counting future projects).
To distinguish itself, Brûlerie du Quai only focuses on one thing, one watchword: quality. Both that of imported beans and that of the final products, quality takes precedence over yield or profitability.
Same thing: to attract and keep its customers, Brûlerie du Quai strives above all to guarantee the quality of customer service, product and accessory recommendations, online ordering systems and above all the relationship with its employees.
We consider that the quality of human contact that the coffee trade generates is just as important as the taste of the coffee. The web extension of our activities is an effective way for us to stay in touch with our customers. By seeking win-win partnerships with our coffee suppliers and trying to minimize intermediaries between consumers and the farm, we help improve the quality of life of producers and promote their work/production.
Our new initiative - which consists of hunting for the best micro-lots of "grand cru" coffee - is intended to guarantee our concern for quality. In our approach, Brûlerie du Quai wishes to both provide the best coffees available and gradually introduce our customers to the culture of exceptional and limited roast coffees. By leveraging our years of experience in the roasting industry, we can now provide expert advice to anyone new to espresso and filter coffee.
La Brûlerie du Quai also takes on the role of importer of high-end coffees, in addition to offering workshops for apprentice baristas and serving a long list of beverages - summer, coffee, chocolate, smoothies, smoothies, etc. . Among our Premium ranges, we find among others the Prestige and Select Reserves , the micro-lots of chocolate of exceptional origin and the Signature Collection , 4 aromatic profiles entirely made in Brûlerie-du-Quai.
Here are the organization's guidelines:
Vision :Establish the company as a globally recognized manufacturer of great coffees from exceptional terroirs while maintaining our ideal of fairness with our producer partners.
Assignment :
Search for the best coffee beans and transform them in order to allow our customers to taste the terroir of each origin while sharing with them our concerns about fairness with producers.
Our values :
What we are, what inspires us on a daily basis, what we believe in who we are. It's our code of chivalry, our credo, why we do what we do and how we do it.
Client orientation :
Without a coffee drinker, there is no coffee. The customer is the primary essence of the company and all steps related to the success of our mission are dependent on our customers. Meeting the requirements and going beyond their expectations will allow us to move towards the vision we have given ourselves.
Epicureanism:
Direct our work towards the search for happiness through coffee consumption. May the consumption of our products bring pleasure and contribute to the happiness of our customers. The search for quality is therefore the quest for the ultimate experience of the senses.
Equity :
By seeking win-win partnerships with our coffee suppliers, and by trying to minimize intermediaries between consumers and the farm, we can participate in the enrichment of producers and the valorization of their work when there is research. of quality and harmony with our values and our mission.
Enthusiasm:
The pleasure of working is reflected in the contagious good humor within the work team. This excitement will be felt by our customers who will also be contaminated by this joie de vivre and this energy. This enthusiasm also allows us to face with confidence the challenges and trials that cross our path.
Autonomy:
Autonomy represents the trust that each member of the team must have in the other. Each member must know their job, that of others and the interrelationships of each task for the accomplishment of the company's mission and customer satisfaction. Each member is involved, responsible and accountable for his part of the work, on the other hand, he enjoys the freedom of a professional who knows what he has to do without the need for constant supervision. On the other hand, the company must be financially autonomous and have the ambition to have the means to carry out its mission in order to give more to its customers. Therefore, profitability is essential to achieving this autonomy.